We’re happy to help

• How to set up alerts
• Apply for a business account
• Request a statement
• Staying secure online
• Internet banking transfer limits
• PayPal
• Operating joint accounts
• Mobile payments
• Report a lost or stolen card
• Fast payments
• Power of Attorney
• Authority to Operate
• Understanding pending transactions and available funds

If you need a hand managing your loan or credit card, or need to change something, you can find out more by clicking on the links below:

• Manage your loan
• Reduce or cancel your credit card limit

Community First is a participant in the Customer Owned Banking Code of Practice (COBCOP) and is happy to offer its members an internal dispute resolution procedure that is readily accessible and free of charge.

Find out what to do if you have a complaint here.

Financial hardship refers to a situation where an individual has difficulty in maintaining their living expenses and paying their debts when they are due.

Our members are a valued part of our community, and we are here to support you during uncertain times. If you experience financial difficulties, we encourage you to contact us quickly so we can work through your options together.

Find out more about financial hardship here.

You can also find more financial support options here.

• How to reset your Internet Banking password

• How to add a new payee

• How to change your card PIN

• How to set up account alerts

Family violence is a pattern of abusive behavior where one person uses power and control over another within a family or intimate relationship. It encompasses various forms of abuse, including physical, emotional, psychological, financial, sexual, and technological, all of which can cause fear and harm to the victim.

Find out what to do if you are a victim of Family or Domestic violence here.

When someone passes away, numerous tasks need managing and tough decisions must be made. This can feel overwhelming and confusing. We can assist you with banking arrangements by explaining what’s needed and supporting you at every stage.

Find out what to do if you are a victim of Family or Domestic violence here.

Financial abuse is the improper use or exploitation of someone’s money, assets or property. It is a complex and serious issue which can come in many forms and involves someone you trust or depend on such as a family member, friend or carer abusing your relationship to gain control of your finances.

Find out what to do if you are a victim of Family or Domestic violence here.

At Community First Bank, keeping your information accurate helps us protect you from financial crime and keeps your accounts active. It takes just a few minutes.

Click to learn more here.