Report a lost or stolen card

In Australia

Call us on 1300 13 22 77
Monday - Friday 8am - 8pm and Saturday 8am - 3pm

After hours

Call the VISA lost and stolen card hotline on 1800 648 027


Call the VISA lost and stolen card hotline on +61 2 8299 9101

Has your card been compromised?

If you discover an unauthorised transaction on your account as a result of your card being lost or stolen, you should contact us immediately and complete a card transaction investigation form and return it to us by one of the methods below to submit your claim.

Scan it to
Post it to: PO Box 98 Lidcombe NSW 1825
Under the ePayments Code you will not be liable for any unauthorised transaction where it is clear that you have not contributed to the loss.      

Community First Credit Union LimitedABN 80 087 649 938 | AFSL and Australian credit licence 231204 | BSB 512-170