If you’re using a VPN (virtual private network) to access Internet Banking or our mobile app, you may experience an error. To continue to use our Internet Banking and mobile app services, your VPN must be off. You can manually turn your VPN off through your phone or computer settings. If a VPN is used through your antivirus software, please contact your antivirus provider so they can assist you with limiting the websites that use it.


Contact Us


Community First Direct

For member service call1300 13 22 77.
We're open 8am - 8pm weekdays and 8am - 3pm Saturdays.

Overseas callers

Calling from overseas?
Phone+61 2 9735 1600.

Other contact details

Email: askus@communityfirst.com.au

Postal address: PO Box 98 Lidcombe NSW 1825

or simply fill up the Call Back Form

Domestic violence support

If you are suffering from domestic violence or would like to seek support, click below for more information.

Community First Credit Union LimitedABN 80 087 649 938 | Operating as Community First Bank | AFSL and Australian credit licence 231204| BSB 512-170