If you’re using a VPN (virtual private network) to access Internet Banking or our mobile app, you may experience an error. To continue to use our Internet Banking and mobile app services, your VPN must be off. You can manually turn your VPN off through your phone or computer settings. If a VPN is used through your antivirus software, please contact your antivirus provider so they can assist you with limiting the websites that use it.

Increase your loan

Find out how to go about applying for an increase to your existing loan.

Switch loans

Want to switch your current loan to a different Community First loan?

Request a statement

How to view transaction information, request a copy of a statement or change your statement delivery preferences.

Change your details

Ways you can update your details with us so we can stay in touch and get important information to you.

Change direct debits

How you can change the account, amount or how frequently we debit your loan repayments.

Access redraw

How you can access funds you've paid in advance.

Need a hand?

For help managing your loan, reach out to one of our knowledgeable team members - we're here to make the process easy.

Contact us

Are you experiencing financial hardship?

We're here to support you during uncertain times. If you experience financial difficulties, we encourage you to contact us quickly so we can work through your options together. You can find out more about financial hardship below.

Find out more

This information on this website is general advice only and does not take into account your objectives, financial situation or needs (your "personal circumstances"). Before deciding whether to buy any product on this website you should consider your personal circumstances. You should read and consider the Terms and Conditions when deciding to use any product (terms and conditions, fees and charges may apply). Our product Conditions of Use are available on this website.

Call us today on

1300 13 22 77

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Community First Credit Union LimitedABN 80 087 649 938 | Operating as Community First Bank | AFSL and Australian credit licence 231204| BSB 512-170