If you’re using a VPN (virtual private network) to access Internet Banking or our mobile app, you may experience an error. To continue to use our Internet Banking and mobile app services, your VPN must be off. You can manually turn your VPN off through your phone or computer settings. If a VPN is used through your antivirus software, please contact your antivirus provider so they can assist you with limiting the websites that use it.

Step 1.

Visit our website and go to the 'Log In' button on the top right of the screen.

Step 2.

Select 'Forgot your Password' underneath the login section.

Step 3.

Write in your member number and date of birth so that we can correctly identify you, to make sure the request is secure.

Step 4.

Request to get the 'SMS One Time Password' sent to your mobile phone and enter it into this box.

Step 5.

Enter a new password in the 'New Password' field and then confirm the New Password in the box below by writing it again, then select 'Save'. Then you're done!

This information on this website is general advice only and does not take into account your objectives, financial situation or needs (your "personal circumstances"). Before deciding whether to buy any product on this website you should consider your personal circumstances. You should read and consider the Terms and Conditions when deciding to use any product (terms and conditions, fees and charges may apply). Our product Conditions of Use are available on this website.

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1300 13 22 77

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Community First Credit Union LimitedABN 80 087 649 938 | Operating as Community First Bank | AFSL and Australian credit licence 231204| BSB 512-170