You will be required to set up a stronger password the next time you login to Internet Banking. If you’ve already done this, you won’t need to do it again. One Time Passwords will also be mandatory in order to continue to have full access to all Internet Banking features – please contact us or visit a store to register your mobile if we don’t have yours yet.

Where can I view my loan statement?

If you're registered for e-statements, you'll receive a monthly e-statement which you'll be able to access from Internet Banking. 

If you've requested paper statements, you'll receive your statement in the mail each month. You should ensure you keep your address and email details up to date.

You can also view transaction history on your loan from Internet Banking and mobile banking.

How can I request a copy of my statement?

A benefit of e-statements is that you never have to lose a statement again because you'll have your statement history available within Internet Banking.

If you're receiving paper statements and need to request a copy of a statement, you'll need to contact us to have a replacement sent out. Please note that a fee may apply.

You should refer to our fees and charges schedule for current fees and charges.


Need a hand?

For help managing your loan, reach out to one of our knowledgeable team members - we're here to make the process easy.

Community First Credit Union LimitedABN 80 087 649 938 | Operating as Community First Bank | AFSL and Australian credit licence 231204| BSB 512-170