Be scam aware. We’ll never ask you for your Internet banking password, nor will we ever ask you to move money to another Community First account or other financial institution. If you’re ever unsure, call us back on the number published on our website. If you’re asked to open an account at another financial institution, do not proceed.

Contact us

Request a call back, phone or email us for support

Online forms

View and download a form to complete a range of requests


Find out where you can visit us in person for face to face support

Managing your accounts

At Community First, we understand that you want flexible, convenient and easy access to your money which is why we provide our Members with a range of options in which you can manage your accounts:

Find out more

Let us lend a hand

We've included a range of helpful information below on a range of topics from banking and loans to complaints and financial hardship. If you can't find what you're looking for, or need to contact us regardless, you can call, email or visit us by clicking contact us above.

If you need a hand managing your loan or credit card, or need to change something, you can find out more by clicking on the links below:

Community First is a participant in the Customer Owned Banking Code of Practice (COBCOP) and is happy to offer its members an internal dispute resolution procedure that is readily accessible and free of charge.

Find out what to do if you have a complaint here.

Financial hardship refers to a situation where an individual has difficulty in maintaining their living expenses and paying their debts when they are due.

Our members are a valued part of our community, and we are here to support you during uncertain times. If you experience financial difficulties, we encourage you to contact us quickly so we can work through your options together.

Find out more about financial hardship here.

You can also find more financial support options here.

Important information

View a range of important information from operating joint accounts and our privacy policy, to dispute resolution and the Customer Owned Banking Code of Practice (COBCOP).

Community First Credit Union LimitedABN 80 087 649 938 | Operating as Community First Bank | AFSL and Australian credit licence 231204| BSB 512-170