If you’re using a VPN (virtual private network) to access Internet Banking or our mobile app, you may experience an error. To continue to use our Internet Banking and mobile app services, your VPN must be off. You can manually turn your VPN off through your phone or computer settings. If a VPN is used through your antivirus software, please contact your antivirus provider so they can assist you with limiting the websites that use it.

We need to stay in touch

Keeping your details up to date with us is crucial. We need to be able to contact you by phone, mail and/or email to keep you informed about any changes to your loan, and to keep in touch with you to make sure your loan is still working for you.

How do I update my details?

You can update your address and contact details such as phone, email, mobile and postal address by contacting us.

This gives us the opportunity to verify that it's you requesting the change before it has been made and helps safeguard your personal information.


Need a hand?

For help managing your loan, reach out to one of our knowledgeable team members - we're here to make the process easy.

Community First Credit Union LimitedABN 80 087 649 938 | Operating as Community First Bank | AFSL and Australian credit licence 231204| BSB 512-170