Be scam aware. We’ll never ask you for your Internet banking password, nor will we ever ask you to move money to another Community First account or other financial institution. If you’re ever unsure, call us back on the number published on our website. If you’re asked to open an account at another financial institution, do not proceed.


At Community First, we're passionate about using processes that offer a better, more secure experience for our members. When you apply for a loan with us, we'll ask you to use to transmit your bank statements. It's a trusted, secure online platform used by many of Australia's largest financial institutions. It's significantly faster, reduces paper waste, enhances verification of information and helps to mitigate fraud. is a trusted online platform designed to securely facilitate the submission of bank statements for loan applications in Australia. Like Community First, many of Australia’s largest financial institutions also use this service to verify applicant information and mitigate fraud.
We prioritise the security and privacy of your financial information. adheres to Australian privacy policies and employs state-of-the-art encryption technology to protect your bank statements during transmission. Your credentials are never stored. After the data has been provided to Community First, all personally identifiable information is securely removed. Encryption scrambles your bank statement data into a format that is unreadable without the corresponding decryption key. This means that even if unauthorized individuals were to intercept the data during transmission or gain access to our servers, they would be unable to decipher the encrypted bank statements without the necessary encryption keys.
Absolutely. is fully compliant with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), and upholds stringent standards to safeguard your personal and financial data.
Yes, we understand the importance of confidentiality and implement robust security measures to ensure that your bank statements are kept confidential and accessible only to authorised personnel. offers a user-friendly interface that makes the process of submitting bank statements hassle-free. Simply follow the prompts to securely upload your bank statements in just a few clicks.
Our customer support team is readily available to assist you with any questions or concerns. Feel free to reach out to us via email or phone, and we'll put you in touch with one of our Mortgage Specialists.
Using this service provides an easier, faster experience for our loan applicants because we’re able to obtain and verify information we need to support your loan application faster than ever. It also assists us in combating fraud and supports a paperless process.

Have a question?

Our friendly team are here to answer your questions and help guide you through the process. Get in touch with us if you have any further questions about your loan application or our use of

Community First Credit Union LimitedABN 80 087 649 938 | Operating as Community First Bank | AFSL and Australian credit licence 231204| BSB 512-170