Important update: from 1 April 2026, the Illawarra Credit Union brand – a division of Community First Credit Union – will be formally retired. Visitors to the illawarracu.com.au will now be directed to this site. More information about this change is available here.

Whistleblower policy


Summary of Community First Bank’s Whistleblower policy


PURPOSE OF THIS POLICY

Community First is committed to fostering a culture of honest and ethical behaviour within a safe, supportive, and confidential environment. Our Whistleblower Policy establishes the minimum requirements for:

  • encouraging, supporting and promoting the appropriate raising of misconduct;
  • ensuring Community First has independent, confidential and objective reporting and investigation mechanisms so that people, acting honestly, ethically and with genuine concern are able to raise concerns of misconduct without fear of reprisal;
  • ensuring protections and protocols are in place to support people who raise concerns of misconduct;
  • conducting fair, unbiased, evidence-based investigations in order to substantiate or refute claims of misconduct;
  • implementing a robust and trusted framework for escalating and addressing claims of misconduct;
  • helping to deter wrongdoing generally

Our Whistleblower Policy can be viewed by clicking the button below:

View our Policy


Types of conduct that can be reported
Community First encourages the reporting of suspected or actual improper conduct. Under our policy, this could include:

  • fraud;
  • negligence;
  • default;
  • breach of trust;
  • breach of duty;
  • any conduct that:
    • is dishonest or unethical;
    • may cause harm; or
    • is prohibited by Community First’s standards or code(s) of conduct;
  • misconduct or an improper state of affairs or circumstances as provided for in the Taxation Administration Act.

Information on eligible whistleblowers can be found in our Whistleblowers policy. Community First encourages whistleblowers to make disclosures to the Whistleblower Investigation Officer in the first instance. This approach intends to build confidence and trust in Community First’s whistleblower policy, processes and procedures. The methods for disclosure are:

Method

Requirement

Email

communityfirst@myvault.net.au

By phone

Free call 1300 558 918

Post

Community First
c/- Risk Consulting
GPO Box 4736
Melbourne VIC 3001

For reports to ASIC

https://asic.gov.au/about-asic/asic-investigations-and-enforcement/whistleblowing/how-asic-handles-whistleblower-reports

For reports to APRA

https://www.apra.gov.au/become-a-whistleblower-and-make-a-public-interest-disclosure

For reports to the ATO

https://www.ato.gov.au/general/gen/whistleblowers/

Eligible whistleblowers must advise if they wish to remain anonymous and have their disclosures investigated in confidence.

This information on this website is general advice only and does not take into account your objectives, financial situation or needs (your “personal circumstances”). Before deciding whether to buy any product on this website you should consider your personal circumstances. You should read and consider the Terms and Conditions when deciding to use any product (terms and conditions, fees and charges may apply). Our product Conditions of Use are available on this website.

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Community First Credit Union Limited ABN 80 087 649 938Operating as Community First Bank | AFSL and Australian credit licence 231204 BSB 512-170