Be scam aware. We’ll never ask you for your Internet banking password, nor will we ever ask you to move money to another Community First account or other financial institution. If you’re ever unsure, call us back on the number published on our website. If you’re asked to open an account at another financial institution, do not proceed.

Visa Secure & eftpos Secure

Protection when shopping online

Community First offers Visa Secure and eftpos Secure - easy-to-use fraud prevention programs that confirm your identity when you shop online with any participating online merchant.

All existing and new Visa cards are automatically registered, joining millions of Visa cardholders, for this free service. Throughout the world a growing number of merchants offer Visa Secure and eftpos Secure.

How does it work?

Each time you make an online purchase with a participating merchant, the Visa Secure and eftpos Secure programs assess the risk level of the transaction. Certain activity may seem out of the ordinary – maybe because it’s a high dollar value transaction, or a retailer you’ve never bought with before.

In certain instances you may be requested to validate your identity by confirming your purchase with an OTP (One-time Password) sent to your registered mobile device. Entering this password will confirm your identity and your transaction will be approved. This is so we can be sure the card isn't being used without your permission. Your privacy is our priority – this information is used only to verify your identity.

You can read more about Visa security on their website.

Community First Credit Union LimitedABN 80 087 649 938 | Operating as Community First Bank | AFSL and Australian credit licence 231204| BSB 512-170