PayTo

What is PayTo?

PayTo is a new, efficient way for you, as a 'payer' to pre-authorise real-time payments from your bank accounts. It's a direct debit alternative.

Our members can use PayTo for one-off payments or direct debit type arrangements they have with a merchant or business, such as phone bills, flights and TV/music subscriptions.

The benefit of PayTo is that you, as a payer, are given more control over your payments. Put simply, this means that when a business or merchant sends you a PayTo agreement (a request for a payment authorisation), you will be able to jump into Internet Banking and easily view, authorise, decline, pause or change the payment agreement. It's also a lot faster to set up than a traditional direct debit authority.

Choose between using your BSB and account number, or your PayID to set up payments with PayTo.

Benefits of PayTo

Fast

Most payments are sent in real-time.

Simple

Setup PayTo using your PayID or BSB and account number.

Easy

View and manage your payments in Internet Banking.

FAQs

PayTo enables a business or merchant to create a digital payment arrangement (also called a PayTo agreement) with a customer. The customer then provides their authorisation for that PayTo agreement before the payments are processed.

A PayTo agreement can be created for one-off or recurring payments. This agreement serves as a record of a customer’s authorisation for payments to be initiated from their account by a specified business or merchant.

It’s important to note that a business or merchant’s financial institution must be able to support the initiation of PayTo agreements. Not all financial institutions will be a payment initiator.

Once PayTo has launched, PayTo agreements can be viewed and managed by logging into Internet Banking.

More specifically, when logged into Internet Banking you will be able to:

View all PayTo agreements (current and prior agreements)
Authorise new, or make changes to existing PayTo agreements
Change the linked account for a PayTo agreement
Decline a new PayTo agreement, or decline changes to an existing PayTo agreement
Pause a Payto agreement
Resume a PayTo agreement
Cancel a PayTo agreement

You can link an eligible account by using either a BSB and account number or PayID.

Yes, however you can only transfer the PayTo agreement to another account type if the account type is eligible for PayTo and can accept Direct Debits.

No, PayTo will not replace Direct Debits, however PayTo is a digital Direct Debit alternative that offers members a range of benefits. If you currently have a Direct Debit setup, you will have the option to convert this over to a PayTo agreement (subject to the business or merchant’s financial institution being able to support PayTo agreements).

Unfortunately, no, our systems won’t be able to support payment initiations from businesses or merchants.

This information on this website is general advice only and does not take into account your objectives, financial situation or needs (your "personal circumstances"). Before deciding whether to buy any product on this website you should consider your personal circumstances. You should read and consider the Terms and Conditions when deciding to use any product (terms and conditions, fees and charges may apply). Our product Conditions of Use are available on this website.