Exciting Updates Coming to Your Online Banking

Important information

Date Published: 8 September 2026

We’ll soon be rolling out a range of enhancements to Internet Banking and our mobile banking app designed to give members greater visibility, control and security when managing their finances.

Enhanced Security with One-Time Passwords (OTP) in Internet Banking

As part of our ongoing commitment to protecting our members, we will be introducing One-Time Password (OTP) authentication for selected logins and transactions. Members may be required to enter a unique OTP sent to their registered mobile phone number to verify certain activities within Internet Banking.

This additional layer of security helps protect accounts from unauthorised access and reduces the risk of fraud. To ensure a seamless experience, members should make sure their mobile number is up to date.

Please note that OTP authentication forms part of our security controls and cannot be disabled or opted out of.

View Interest Rate Information in the App

Soon, eligible members will be able to view interest rate details directly within the mobile app. This includes the ability to see current interest rates on relevant accounts, as well as important information such as the end date of any fixed-rate term, making it easier to stay informed about your products.

Greater Control Over Your Cards

We’re also enhancing our internet banking card controls, giving members more flexibility and protection. You’ll be able to manage where your cards can be used, helping to reduce fraud risks and providing greater peace of mind when banking and shopping.

Better Insights into Your Spending in the App

To help members better understand and manage their finances, we’ll be introducing a new “How I Spend” feature. This spending summary provides greater visibility of your transactions and spending habits, making budgeting and tracking expenses easier than ever.

These enhancements are part of our ongoing investment in delivering a secure, intuitive and feature-rich digital banking experience for our members.