Confirmation of Payee – coming from 1 December 2025 

From the 1st of December 2025, we’ll be taking another step towards enhancing protection against scams and fraud.

Confirmation of Payee is an industry-wide service that matches the bank account details entered by a payer with the account details held by the recipient’s bank and displays a match outcome to the payer. It’s a new layer of protection for Australian consumers and businesses when they’re making a payment to a BSB and account number.

It can help in mitigating the risk of being scammed or sending your money to the wrong account, providing you with added confidence

The service matches the bank account details entered with the account details held by the recipient’s bank and displays the outcome, which could be a match, a close match or no match.

If it’s not a match, the account name will be withheld in accordance with our privacy policy.

Using this information, you can choose whether you want to go ahead and make the payment, pause and check the details again – or stop the payment altogether.

From 1 December 2025, we’ll first be enabling the ability for other payers to confirm your account name against the details you provided before they make a payment to you.

Then, from early next year, Phase two will be introduced which means you’ll have access to perform these checks on payments you initiate via our Internet Banking or Mobile App services.

You can opt out of this service at any time by contacting us. The choice to opt out is at the account level, so if you hold multiple accounts you can chose which accounts to opt out. Note that you can opt back in at anytime as well.

For more information on this service, and to stay up to date on when Phase 2 becomes available, visit confirmation of payee.