FRAUD ALERT: We're aware of fraudulent calls and emails pretending to be from our fraud department. If contacted, hang up or don't respond. Scammers may also spoof our phone number to appear as if they're calling from us. We will never ask for your Internet Banking passwords, username, PIN, ask you to transfer funds to another account, pressure you to act immediately, or ask you to withdraw cash. If in doubt, do not engage - call our team on 1300 13 22 77 during operating hours or the Fraud Bureau Service 24/7 on 1300 705 750.

Announcement iconImportant information
Date Published: 23 September 2026

We’ve identified a growing number of reports involving scammers impersonating AUSTRAC and its staff. These scams are designed to steal money and personal information by exploiting your trust in government agencies.

Common warning signs to watch out for

We encourage you to identify common scam indicators, including:

  • unexpected contact claiming to be from AUSTRAC or another government agency
  • requests for money, account details, password or other personal information
  • suspicious links, attachments or QR codes
  • claims that immediate action is required to avoid penalties, investigations or account restrictions
  • offers, opportunities or requests that seem unusual or too good to be true.

You can also find more information on AUSTRAC’s frauds and scams page.

Together, we can stop crime where it hides.


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1300 13 22 77

Community First Credit Union Limited ABN 80 087 649 938Operating as Community First Bank | AFSL and Australian credit licence 231204 BSB 512-170