A shift away from product codes

We’ve recently began to shift away from using product codes to reference your accounts. For example, L15, S7, etc. Instead, we’ll simply reference your actual account number across banking services and communications.

Illawarra Credit Union members were already accustomed to using account numbers instead of product codes, so this change ensures a smoother transition. It also aligns to industry practice.

The legacy of using product codes also created confusion for members at times. As these are often shown at the end of your member number, they can be mistaken for account numbers.

Rest assured, nothing about your account has changed. Community First members will notice that these codes no longer appear in statements. The mobile app and internet banking will also progressively be updated in early 2026. If you have any questions about this update, please reach out to a member of our team.