Telephone banking changes

Telephone Banking will phase out later this year

We're writing to let you know that the software supporting our telephone banking service will reach its end of life and will no longer be supported from the 30th of November 2024. This means you will no longer be able to access Telephone Banking from this date.

Why the change?

We have accepted all extensions available to us for the continuation of this service via our third -party provider, however they are unable to extend the service beyond this date. Third party providers are no longer maintaining or developing telephone banking software as the number of users has rapidly declined over recent years. Community First has sought other platforms and we have not been able to find an alternative and compatible vendor.

We're not alone...

Customers of other financial institutions using the same service will also be impacted by this change. We understand that it will take some time to adjust to this change however we want to assure you that there remain a number of options to help you manage your banking.

Telephone banking methods have changed

The world has changed considerably since telephone banking was first introduced. Originally, telephone banking was rolled out to offer customers a branchless banking option, by allowing customers to perform simple functions such as retrieve a recent transaction or account balance.

Convenience of Mobile Banking

As mobile banking and banking apps became the norm, they offered a far richer experience allowing customers to do more than they ever could without visiting a branch. Please note that a mobile number is mandatory to enjoy full access to Internet and mobile banking.

Enhanced Banking Experiences

Over the last decade, we’ve been investing in continued enhancements of our mobile app and internet banking services, providing members with enhanced security measures, more self-serve options to help you save time, stronger passwords and greater overall convenience.

Other ways to bank

Internet Banking and Mobile Banking offer a safe and secure way to manage your money. Please note that a mobile number is mandatory for full use of these services. In addition, the following ways to bank can also help you manage your banking.

Over the phone and in-store: Our staff can help with enquiries and transactions on your accounts both over the phone or at a store near you.

Alerts: Set up and manage a range of free SMS and email alerts via internet banking, such as your end of day account balance or when money comes in or out of your account.

Bank@Post: Make cash withdrawals, cash deposits or cheque deposits at Australia Post outlets with the Bank@Post symbol.

ATMs: Access thousands of ATMs Australia wide to withdraw cash, make transfers and check your balance.

We're happy to help

If you need a hand with other ways to bank or have any questions about this change, please feel free to reach out to our friendly staff so we can talk you through your options on 1300 13 22 77.