Outsmart scammers to keep your money safe

It's crucial to stay informed about tactics used by scammers, to avoid them gaining access to your money.

A recent scam has been reported of people receiving a phone call where a recorded message plays. An example is getting a call from Telstra where they say there is something wrong with your account. Other situations could be a company contacting you regarding a lost package, a suspicious purchase or an order they can’t fulfil.

In these circumstances, the person is prompted to press 1 to speak with someone or given a phone number to call to resolve the issue. Do not follow these prompts as this leaves you vulnerable to the scam where they might try to steal your personal information, like your account password or credit card number.

Under no circumstances will Community First Bank ask our members to provide account information including card details via an SMS message or unsolicited phone call. It’s important to delete it immediately.

If you get an unexpected call or message about a problem with any of your accounts and are concerned about the legitimacy of the caller, hang up and call the company back on a publicly available number.

Do not press 1 to speak with customer support
Do not call a phone number they gave you
Do not give our your personal information

With new security updates added to our internet banking, we remind members to never disclose an SMS One-Time Password or internet banking log in details to anyone, even your family members. If you believe your internet banking password has been compromised you can change your password in both the mobile app and internet banking. You can also lock your card if it has been lost or stolen. Our mobile app and internet banking allows you to set up notifications when any withdrawal over $0.00 has been made on your account so you can keep track of transactions and catch any suspicious activity quickly.

In the event you have entered your card details when receiving an SMS or visiting a phishing website, contact us as soon as possible so we help.

Other tips to avoid scams:

Never give an unsolicited caller remote access to your computer.
Never give your personal, credit card or online details over the phone unless you made the call and the phone number came from trusted source.
If you receive an unexpected call about your computer and remote access is requested, hang up, even if they mention a well-known company such as Amazon.
Don't be pressured by a threatening caller, STOP, think and check whether their story is true.
Don't use any contact details provided by a caller. Find them through an independent source such as a phone book, past bill or online search.

We’re here to help

Remember, we’ll never contact you to ask for your personal banking or account details. If you see any suspicious transactions on your account, contact us immediately.

If you would like to talk to us further please contact us on 1300 13 22 77 or visit your local financial services store. You can also visit the Australian Government website on scams - scamwatch.gov.au.

This information on this website is general advice only and does not take into account your objectives, financial situation or needs (your "personal circumstances"). Before deciding whether to buy any product on this website you should consider your personal circumstances. You should read and consider the Terms and Conditions when deciding to use any product (terms and conditions, fees and charges may apply). Our product Conditions of Use are available on this website.

Call us today on

1300 13 22 77

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Community First Credit Union LimitedABN 80 087 649 938 | Operating as Community First Bank | AFSL and Australian credit licence 231204| BSB 512-170