They are more sophisticated, ever-changing, clever and convincing. We're writing to you to ensure you're aware of what to look for and how to stay safe. Scammers are clever and if you aren’t vigilant, anyone can fall victim to a scam.
In the latest version of the scam, you get a call and a recorded message that says it’s Amazon. The message says there’s something wrong with your account. It could be a suspicious purchase, a lost package, or an order they can’t fulfil.
In this scenario, the scammers say you can conveniently press 1 to speak with someone (how nice of them!). Or they give you a phone number to call. Don’t do either. It’s a scam. They’re trying to steal your personal information, like your account password or your credit card number.
If you get an unexpected call or message about a problem with any of your accounts, hang up.
- Do not press 1 to speak with customer support
- Do not call a phone number they gave you
- Do not give out your personal information
If you think there may actually be a problem with one of your accounts, contact the company using a phone number or website you know is real.
How to avoid this scam
- Never give an unsolicited caller remote access to your computer.
- Never give your personal, credit card or online details over the phone unless you made the call and the phone number came from a trusted source.
- If you receive an unexpected phone call about your computer and remote access is requested, Hang Up, even if they mention a well-known company such as Amazon.
- Don’t be pressured by a threatening caller, STOP, think and check whether their story is true.
- Don’t use any contact details provided by the caller. Find them through an independent source such as a phone book, past bill or online search.
We’re here to help
- Remember, we’ll never contact you to ask for your personal banking or account details. If you see any suspicious transactions on your account, contact us immediately.
- If you would like to talk to us further please contact us on 1300 13 22 77 or visit your local financial services store. You can also visit the Australian Government website on scams - scamwatch.gov.au.
Last updated: 14 May 2021
The information contained in this article is only correct at the point of time of publication. It is general information and has been prepared without taking into account your personal circumstances, objectives or needs. Please consider if this information is right for you before making a decision to acquire any product.