Fast Payments FAQs

New Payments Platform - FAQs

What is NPP?

NPP - New Payments Platform will enable customers of different banks to make and receive near real-time payments, 24 hrs a day, 7 days a week.

What is Osko?

Osko by BPAY® is the 1 st consumer service to be built on the New Payments Platform to use the PayID functionality. It’s likely you may see Osko appear in your usual online and mobile banking. More information is available at

Do I have to use Osko to use a PayID?

Yes, Community First requires you to choose Osko to pay a PayID.

Can NPP be used to transfer money overseas?

No. NPP is only available to transfer funds in Australia.

Are all Australian financial institutions supporting NPP?

No, but you can view the full list of institutions supporting NPP here

What is the cost to complete an NPP transfer?

Cost is $1.00 per transaction



What is PayID?

A PayID is a phone number, email address or ABN that you can securely link to your bank account. You can use the PayID instead of your BSB and Account Number.

How do you register your PayID?

Community First members are able to register for a PayID via their Internet Banking or mobile banking app. All you need is - mobile number or an email address.  

Your mobile number or email address must be correct with Community First.

  • Login to your internet banking
  • Select ‘my preferences’ and ‘Manage PayID’
  • Once in the ‘Manage PayID’ screen, simply follow the steps within your internet banking or mobile app to create your PayID, this will be linked to your bank account. The ‘Manage PayID’ screen will look different to the current Community First Internet Banking screen.

When someone wants to pay you, simply give them your PayID. If that person banks with an institution that doesn’t offer PayID yet, they can still pay using your BSB and account number.

How to register with Internet Banking if you don’t have it?

The easiest way is to contact us direct 1300 13 22 77 or visit your closest Financial Services Store.

How to change your PayID?

You will be required to close any PayID’s you no longer have the authority to use and create a new PayID with your new details.

Are PayID payments secure?

The same level of security that protects your existing bank account payments will also protect your PayID payments.

You made a PayID payment to the wrong person?

Contact us as soon as possible 1300 13 22 77

With joint accounts, can only one of the parties have their mobile as the PayID?

No. You can link multiple PayIDs to one account. For joint accounts, all account holders may register their mobile numbers as PayIDs on the account. Each PayID must be unique across the NPP (i.e. only active on one account at any time).


Transfering Money

How do you transfer money?

Via Internet banking & Mobile Banking App

How many accounts can I link to my PayID to?

A PayID can only be linked to one account at any given time.

Can I have multiple PayIDs linked to the same account number?

Yes, multiple PayID types can be linked to the same account. For example you could link an email PayID and a phone number PayID to the same account.

What if you don’t want to use NPP?

When making an external payment via Internet banking, if the receiving financial institution is participating in NPP, a member will be given the choice of selecting either Direct Entry or the best available NPP option.

How long does a transfer take?

Around 60 seconds

Is there a limit to how much I can transfer?

The standard daily limit of $2,500 applies – increases are not available to this amount. Business members can increase their daily limit to $3,500, please contact Community First to apply.

How can you stop a NPP Payment?

Contact us as soon as you can 1300 13 22 77


Safety and Security

Are PayID payments secure?

PayID payments can only be made from online and mobile banking of participating banks and credit unions. This means that the same very high level of security that protects your existing bank accounts payments will also protect your PayID payments.

Will my PayID information be safe?  

Your PayID will be created within your usual online or mobile banking. Your information is stored in a secure encrypted data repository.


Is it safe to share my PayID with anyone?  

When you give a person your PayID, they cannot use it to withdraw money from your account. When they use it in their own participating online or mobile banking to pay you, the only information they will see is the name you have provided to describe that PayID, such as your own name or the name of your business. A PayID on its own cannot be used to create a false identity. 

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Community First Credit Union LimitedABN 80 087 649 938 | Operating as Community First Bank | AFSL and Australian credit licence 231204| BSB 512-170