Community First Credit Union App Terms of Use

Getting Started

These terms govern your use of the Community First Mobile Banking App (App), together with the Community First Conditions of Use documents and Financial Services Guide (FSG).

You will need to be registered to use Internet Banking before being able to use the app. If you have not registered for Internet Banking, please contact us on 1300 13 22 77.

The app can be installed and registered on up to 5 devices.

Security

You are required to set up a passcode. You can change the passcode at any time via the app. Keep your passcode safe by using a unique number that is not obvious or would be difficult to guess. Do not store your passcode on your mobile device or write it down, and do not disclose it to anyone.

We may suspend or terminate your use of the app without notice at any time, e.g. if we suspect unauthorised transactions have occurred or that the app is being misused.

Things you should know

Fees

Data charges will apply for using this app.

Using your location data

Granting the app permission to use your mobile device location will enable functions like locating rediATMs and Community First Stores.

Scheduled and Recurring Payments

Scheduling future payments and transfers

With the app you can schedule a payment or transfer by nominating a future date on which a transaction is to be made.

If there are insufficient cleared funds in the account at the time the payment is to be made, we may decline to process your scheduled transfer or use our discretion to honour the payment.

Scheduled transactions can be suspended or cancelled if Community First has not begun processing the payment (usually before 2pm Sydney time the day before the payment is due). Otherwise, the payment or transfer is processed as originally instructed.

Fees

A dishonour fee applies if there are insufficient funds to make a scheduled payment. Refer to our Fees and Charges for further details.

PayID

• In the app you can view your contact details registered as your PayID.
• You can also view PayIDs which you have registered which will display the linked bank account details.
• Please note that a PayID can only be registered to a single account.
• Maintenance of PayIDs is not currently available through the app.

Disclosures

We may change these Terms of Use at any time without prior notice. We will notify you of any material changes by electronic notice to you via your device or via the app stores. We may require you to confirm your acceptance of changes as a condition of allowing you to continue using the App.

Please review the Community First Conditions of Use documents and Financial Services Guide (FSG). You can obtain a copy of these at https://communityfirst.com.au/support/important-information/disclosure-documents, by calling 1300 13 22 77 or from one of our Stores.